While the UHY Hacker Young Group is growing in size, our high service levels remain unchanged. If we were a bank, we would have personal bank managers, not call centres. We are consistent and yet we are always striving to find ways of better meeting your needs.
We pride ourselves on being people focused, partner-led and genuinely interested in our clients’ businesses; we aim to be so much more than your accountant and people tell us this is why they like working with us.
Learning about our clients
Working successfully with a new client means really getting to know your business: the way you work, the market place you operate in, your staff and customers, your competition.
The learning process does not stop there. Understanding your situation as an individual, or the situation of your business is an ongoing process, as important for our longest-established client as our newest.
Working alongside your UHY Hacker Young partner
We ensure that each new client is carefully matched to the most suitable partner with the most relevant experience.
That partner will take time to understand your individual requirements and objectives and will then plan the project according to your needs. Some clients are looking for an accountant who can get the job done without much contact. Either, clients prefer us to work in partnership with them, or in a hand holding role with regular, close contact and constant availability. Whatever your preference we will respond promptly to your needs. We also take time to explain technical issues, to listen to your concerns and to counsel you in times of change.
And because we know our clients, and because we stay ahead of changing economic and regulatory conditions, we are often the first to identify potential threats or opportunities.
We can then find ways to avoid potential problems or suggest innovative ways to build on success.