We highly value our relationships with our charity clients and strive to provide the highest quality of service, delivered by experienced teams with considerable charity expertise. We are, therefore, delighted to be ranked fourth in the survey for both the level of our expertise in the sector as well as our overall service levels, with 100% of our clients participating in the survey allocating UHY full marks in both categories.
Tracey Moore, head of our national charity and NFP group, commented: “I became Head of our national charity and not-for-profit sector group in January 2020, following our previous Head’s (Subarna Banerjee) promotion to Managing Partner of UHY’s London and Nottingham firm. UHY has a great team ethos and am I delighted to see that we are being recognised by our clients for our charity expertise as well as the level of our service offering. The strapline at UHY is ‘helping you prosper’ and this runs through everything we do, from client relationships to our people. This ethos has been particularly evident in the current environment as we have pulled together in our teams to support our clients during this daunting time, ensuring we provide an uninterrupted service.
We consider ourselves to be very much a people business and so the first thing we did at the start of the Covid-19 pandemic was to contact our clients to see how they were. We have also been mindful that although there may be deadlines to meet, clients also have lives outside of work that may have had an impact on the information they can provide to us. We have, therefore, been flexible with our clients and been there when they have needed us. If they have needed us to assist due to lack of resource, for whatever reason, then we have been there. We, like most other firms, have also implemented a dedicated Covid-19 section on our website for our clients to access all of our resources and advice in one place, whenever they need it.”
The full Charity Finance Audit Survey report can be viewed on their website here, although please note that you will need to subscribe to Charity Finance to read the article in full.