Carpet company restores fortunes and cleans up

In a dramatic year that has seen Bolton based buildings and contents damage management company, One Call, increase turnover by £4million, the company has now announced ambitious plans to double its size over the next 18 months.

The company, which was established in 1946 under the name of Bolton Carpet and Upholstery Services Ltd, currently employs 90 people and works directly with insurers and loss adjusters to assist people have suffered damage to their home following a flood.

The last twelve months has seen massive changes to One Call. In 2003, most insurance companies announced they’d only work with national suppliers, which meant One Call, which was predominantly serving just the north-west, lost £4million of work within 9 months.

During this time the company underwent a dramatic reorganisation to enable it to develop a national network of 97 outlets. This has now been achieved and enabled One Call to win back all the business it lost. Today, turnover again stands at £5million.

The mastermind behind the turnaround is former welder, Glenn Sutton. Glen has been managing director at One Call for 18 years.

Glenn Sutton, said: “We’ve certainly turned the corner and we’re far stronger than we were before. We’re now larger and have a far bigger customer base which makes our aim of doubling turnover to £10million by early 2006 certainly achievable.”

Brian Leyland, partner at our Manchester office and One Call’s accountants and business advisors, commented:

“One Call is a real success story for Bolton. Glen has proved what can be achieved in adverse conditions and I think the management team should be an inspiration. I certainly would not bet against them exceeding their anticipated growth.”