London office complaints procedure

In the event that you have any concerns with the service provided by us, please familiarise yourself with our complaints procedure.

Monitoring performance 

We monitor performance through a combination of ad‐hoc ongoing feedback, review meetings, and client surveys. At client review meetings we will discuss with you our performance, both at an overall level and for specific matters.  

Generally, throughout the engagement, your relationship partner/director will agree the timetable with you and maintain an overview of all work undertaken. They will manage communications to ensure that all requirements are consistently met and will regularly review performance levels. They will be responsible for ensuring that, for an audit engagement, each audit file is subject to reviews and for ensuring that all work carried out is of a high standard and complies with all relevant policies and procedures.

Improvements to our service

If you believe our service to you could be improved, or if you are dissatisfied with any aspect of our service, you should raise the matter with your relationship partner/director, who is responsible for resolving any issues raised by you. If the issue lies with your main contact, you can contact our Managing Partner, Subarna Banerjee, who will investigate the matter.

We will address your concerns as promptly and carefully as possible and do all that we can to explain the position to you. However, if we are unable to satisfy your concerns, you have the right to address your complaint to our regulator, the Institute of Chartered Accountants in England and Wales (the ICAEW). 

Subarna Banerjee can be contacted either by email at, or by telephone on +44 20 7216 4600. You can also write to him at:

UHY Hacker Young LLP
4 Thomas More Street
London E1W 1YW

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