As a group, we are constantly seeking to improve the services we provide to our clients and we recognise that to do so we need to understand what they value and how we can improve our services in the future.
We wanted to hear what our clients think about the firm and its services, and the services provided by and through the UHY Hacker Young Group and internationally through UHY.
We therefore enlisted the help of JA Consulting to assist us in conducting a client satisfaction survey on behalf of the Group.
A representative sample of around 400 of our clients who receive a range of our services from all offices were invited to take part in the process and almost half responded.
The following summarises some of the key points raised in the survey.
Average satisfaction ratings:
- Quality of our team 85%
- Quality of the service/advice 84%
- Responsiveness - sorting out problems which arise 83%
- Keeping commitments 83%
- Understanding your business 82%
The three highest ranked descriptions of the UHY Hacker Young culture
- Careful to give the best advice
- Provide clients with informed advice on all financial aspects of their commercial concerns
- All round good business people
The strengths of the UHY Hacker Young Group
- Excellent & knowledgeable staff at senior level
- Loyalty to clients
- Effecting a 'one stop shop' for all forms of audit/ accounts/ financial advice
- Reliability & continuity of partner contact
- Understanding our clients' businesses and always willing to suggest different ideas
- Responsiveness of partners
- Professionals, trustworthy, innovative thinking
We are always encouraging our clients and contacts to give us feedback on our performance. If you would like to pass on any comments to our marketing department, please either complete our contact form, or alternatively email the marketing department at marketing@uhy-uk.com.
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