As a group, we are constantly seeking to improve the services we provide to our clients and we recognise that to do so we need to understand what they value and how we can improve our services in the future.
We wanted to hear what our clients think about the firm and its services, and the services provided by and through the UHY Hacker Young Group and internationally through UHY.
We therefore enlisted the help of JA Consulting to assist us in conducting a client satisfaction survey on behalf of the Group.
A representative sample of around 400 of our clients who receive a range of our services from all offices were invited to take part in the process and almost half responded.
The following summarises some of the key points raised in the survey.
Average satisfaction ratings:
- Quality of our team 85%
- Quality of the service/advice 84%
- Responsiveness - sorting out problems which arise 83%
- Keeping commitments 83%
- Understanding your business 82%
The three highest ranked descriptions of the UHY Hacker Young culture
- Careful to give the best advice
- Provide clients with informed advice on all financial aspects of their commercial concerns
- All round good business people
The strengths of the UHY Hacker Young Group
- Excellent & knowledgeable staff at senior level
- Loyalty to clients
- Effecting a 'one stop shop' for all forms of audit/ accounts/ financial advice
- Reliability & continuity of partner contact
- Understanding our clients' businesses and always willing to suggest different ideas
- Responsiveness of partners
- Professionals, trustworthy, innovative thinking
We are always encouraging our clients and contacts to give us feedback on our performance. If you would like to pass on any comments to our marketing department, please either complete our contact form, or alternatively email the marketing department at marketing@uhy-uk.com.
Our London office has appointed a new partner, Odhran Dodd to the Corporate Finance team.
A last minute rush to take advantage of the now closed Corporate Venturing Scheme resulted in a 65% jump in investment in small companies, to £28m, in its final year.
Taxpayers who do not owe tax, or are even due a tax rebate from HM Revenue & Customs (HMRC), will be fined for the first time this year if they do not complete tax returns by January 31 2012.
A rally in M&A activity targeting UK private companies has ground to a halt over the last 12 months, our research has found.
January saw substantial increases in train fares for daily commuters to the capital, in many cases in excess of 5%.
Almost two thirds (65%) of all penalties and decisions issued by HM Revenue & Customs (HMRC) to taxpayers in relation to VAT matters are subsequently found to be incorrect and are overturned on internal review.
Continuing low levels of staff morale at HMRC is affecting the level of service taxpayers receive.
Andrew Andronikou and Peter Kubik were appointed as Joint Administrators to Convers Sport Initiative plc (CSI).
The YPLA have issued updated guidance on the requirement to complete an Abbreviated Accounts Return (AAR) for 2010/ 11.
